Error code: -9908.įirst restart the game several times. When starting the game, the following warning appears: «Failed to download game data or connection failed. If you don't have this file, download and install DirectX 11.
If so, double-click the "DXSETUP.exe" file to install and restart the game. After launching the game, the logo does not appear Genshin Impact, the screen is locked blank.Ĭheck that the file "DXSETUP.exe" exists in your directory. Set the files as trusted, or close the antivirus program before restarting the game. If this happens, be sure to change the settings for the program or file in question.
When I click on start game, the game is not responding / not starting.Ĭheck if you have an antivirus program installed, and if this program is blocking any files related to the installation of Genshin Impact. If the error persists, check your Internet and VPN settings. During the download process, the following warning appears: "Check your connection."Ĭlick download again. After applying it, restart the launcher so that it runs correctly again. Right click on the icon Genshin Impact On the desktop, select the "Compatibility" option - "Modify high DPI settings", check "Override high DPI behavior", then select "System". (For example, the home screen is incomplete) After opening the launcher, the menu does not run correctly. The Windows 7 operating system needs to have Windows 7 Service Pack version 1 (Patch SP1) to be able to run the game. If the performance of your device is poor, you may experience installation problems such as failed to install, failed to start, black screen, image freeze, etc. Installation FAQ Genshin Impact PC When I open the initializer or start the game, the following warning appears: "The version of this file is not compatible with the version of Windows you are using."Ĭheck that your Windows operating system meets all system compatibility requirements. Graphics card: NVIDIA® GeForce® GT 1030 or better.Processor: Intel Core i5 or equivalent processor.Storage space: check that you have 30GB of space.Graphics card: NVIDIA GeForce GTX 1060 6GB (or other equivalent graphics card from another brand) or better.Processor: Intel Core i7 or equivalent processor.
Operating System: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit (currently not compatible with Windows 10 "Dev builds").Pay attention! What is the recommended configuration for PC? We have collected some of the most frequently asked questions from our travelers about the PC platform and will answer them below. Travelers who use PC to play games can download Genshin Impact on the official website on September 26 (10:00) (GMT +8).
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